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Course details
This course provides an overview of all the quality dimensions and elements in a process oriented management in the production of goods and services. It focuses on the theories of quality management and principal of total quality management with a practical setting of the real world environment. It includes global perspectives of competition, quality as a strategic mechanism, ethics, corporate responsibility, strategic alliances, organisational culture, customer satisfaction, ISO9000 system and various quality tools and techniques, and their implementation with special reference to procurement and supply management functions.
Course at a glance
| Career: | Undergraduate |
| Credit points: | 6 |
| Requisites: | Prerequisite: Minimum of 24 Units |
| Student Contribution Band: | 3 |
| EFTSL: | 0.12500 |
Course availability
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