Student Support

Further information on support services specifically designed for international students can be found in the international students section.

Student Support Centre Services

The Student Support Centre provides a variety of support to CQUniversity students.

Students with disabilities

CQUniversity is committed to ensuring that students with a disability or medical condition are provided with access to a range of support to enhance their academic potential.

For more information contact CQUniversity:

Phone: 13CQUni (13 27 86)

Email: ssc-disability@cqu.edu.au

Website: www.cqu.edu.au/disability

Career advice

Finding a career or even knowing what you want to do is not an easy task and certainly not something you are expected to navigate on your own. At the Careers and Employment Service, we offer a range of resources and guidance to assist you in your career development and graduate employment.

For more information on any of the services offered to CQUniversity prospective, current and graduate students contact:

Phone: 13CQUni (13 27 86)

Email: ssc@cqu.edu.au

Website: www.students.cqu.edu.au

Counselling

The Student Support Centre Counselling Service aims to assist students with any issues which impact negatively on their studies. Our goals are the success for our students in their studies and the promotion of their personal resilience and wellness.

Referrals to a wide range of services and agencies can be arranged. The service is free and confidential.

Each Campus has a support officer who assists international students with personal, family and study issues. International students are also assisted with accommodation information, arrival arrangements and orientation to university.

Contact CQUniversity:

Phone: 13CQUni (13 27 86)

Email: ssc@cqu.edu.au

Rockhampton, Mackay, Bundaberg, Gladstone International Student Support +61 7 49309456
Brisbane International campus +61 7 3295 1188
Gold Coast International campus +61 7 5552 4988
Melbourne International campus +61 3 8662 0555
Sydney International campus +61 2 8295 5854

Equity and Diversity

CQUniversity continues to demonstrate its commitment to student equity through the collaborative and cooperative activities and programs undertaken by Equity and Diversity practitioners in the Student Support Centre.

Equity and Diversity emphasises the appreciation of difference and the creation of a safe and just environment for study. This is done by:

• ensuring CQUniversity's policies, procedures and practices reflect the University's commitment to access and equal opportunity for all students;
• providing timely and professional information on legislation relevant to anti-discrimination; and
• assisting students to expedite the resolution of grievances in an effective and confidential manner.
  

Students may find they need or would like advice regarding grievances or assistance with understanding University culture and procedures. This service is offered by the Student Support Centre and Student Association.
 
For first point of contact the University has established a network of impartial Grievance Contact Officers (GCO's) who can provide information on University policies governing sexual harassment, discrimination and workplace bullying, please contact CQUniversity for a GCO located at one the CQUniversity campuses.

Contact CQUniversity:

Phone: 13CQUni (13 27 86)

Email: ssc@cqu.edu.au

Financial Assistance

Financial assistance is available via way of scholarships, awards and student loans..

For further information on financial assistance, visit CQUnianswers or contact CQUniversity.

Phone: 13CQUni (13 27 86)

Email: ssc@cqu.edu.au

Website: www.cqu.edu.au/financialassistance

Student mentors and leadership program

CQUniversity provides a peer support program for all first-year undergraduate students to assist the transition into university life. All internal students (full-time/part-time) studying at the Sunshine Coast Delivery Site, Bundaberg, Emerald, Gladstone, Mackay, Noosa and Rockhampton campuses are linked with experienced student mentors during the University's orientation period.

For more information contact CQUniversity:

Phone: 13CQUni (13 27 86)

Email: ssc@cqu.edu.au

Website: www.studentcentres.cqu.edu.au

CQUniversity Experience Outreach Program

The CQUniversity Experience Outreach program has responsibility for developing and implementing effective strategies to increase participation of under represented groups in tertiary education. This is achieved by working with schools, parent groups and community agencies to facilitate the transition from school to tertiary studies. (changed wording)

Phone: 13CQUni (13 27 86)

Email: ssc@cqu.edu.au

Website: www.studentcentres.cqu.edu.au 

Distance education students

The Student Support Centre (SSC) manages the support services for distance education student. The SSC conducts orientation meetings, administers the Distance Mentor and Leadership Program and administers an electronig discussion forum called DEForum.

Aboriginal and Torres Strait Islander Students

Nulloo Yumbah is CQUniversity's Indigenous Learning, Spirituality and Research Centre. The words Nulloo Yumbah mean 'Our Place' in the language of the Darumbal people, on whose land the University is built.

Nulloo Yumbah is a place that not only fosters pride in identity and encourages cultural awareness across the University but also adds value to the life of the University in the development of ATSI academic vitality. The centre aims to:

• increase ATSI access and entry to the full range of award programs at CQUniversity;
• assist ATSI students to achieve their full potential in their studies and chosen careers;
• represent the interests of ATSI people at CQUniversity;
• encourage research on a wide range of issues relating to ATSI students;
• facilitate a more inclusive and affirming environment for ATSI students at CQUniversity.

Nulloo Yumbah staff can be consulted about study programs, academic, personal and cultural issues, tutoring, cadetships, scholarships and vocational and career pathways. Nulloo Yumbah's main administration hub is located at CQUniversity Rockhampton, with staff located at CQUniversity Bundaberg and CQUniversity Mackay campuses.

Nulloo Yumbah encourages all indigenous students to make contact with the centre and visit our offices in Rockhampton, Bundaberg or Mackay. Distance education students may contact the Centre by phoning 1800 651 891 (freecall within Australia) or +61 7 4930 9250, email indigenous@cqu.edu.au or fax +61 7 4930 9692. Visit the website at http://www.nullooyumbah.cqu.edu.au/.

Academic support

Students may find that they are in need of academic assistance during their program of study. Academic support is provided in a number of ways and students are encouraged to make use of the University's services.

Tutors may be accessed by way of student noticeboards, and indigenous students may be eligible for tutoring through the Aboriginal Tutorial Scheme phone +61 7 4930 9250 for further details.

Workshops are conducted throughout the year on study skills and techniques (by the Student Support Centre for Australian students and international students and the Learning Skills Units on the Australian International Campuses).

Communications Learning Centre (CLC)

CQUniversity's Communications Learning Centre assists Commonwealth supported students who wish to improve their abilities at written and oral communication in English.

Particular attention is paid to the needs of first-year students. Students with problems in writing their assignments and reports are strongly encouraged to seek counsel and support from the Centre.

Services are available to students at CQUniversity Gladstone, Bundaberg, Emerald, Mackay, and Rockhampton campuses. The Centre also caters for distance education students by means of facsimile, telephone and email facilities.

Students may book 30 minutes or one hour per week for individual assistance with written or oral expression. The Communications Learning Centre can be contacted on +61 7 4930 9059. Alternatively visit the website http://clc.cqu.edu.au.

Contact:
Bundaberg +61 7 4150 7162
Emerald +61 7 4982 8888
Gladstone +61 7 4970 7293
Mackay +61 7 4940 7860
Rockhampton +61 7 4930 9059

Mathematics Learning Centre

The Mathematics Learning Centre is an academic support centre, which provides assistance to students who experience difficulty with the mathematical or statistical components of their program. Diagnostic tests in mathematics to determine areas of weakness, counselling in how to learn mathematics and special preparatory sessions in basic mathematics are available.

Services and resources available to students include individual assistance, special course support sessions, computer software and written study materials.

Services are provided to students enrolled at CQUniversity Bundaberg, Emerald, Gladstone, Mackay and Rockhampton. Students studying in the distance mode who cannot attend personally are urged to telephone, email or write to avail themselves of the services.

The Centre develops and presents the mathematics component for the Skills for Tertiary Education and Preparatory Studies (STEPS) and Women in Science and Technology (WIST) projects.

The Centre also offers courses in preparatory mathematics on a fee basis and in-service courses in mathematics on a consultative basis.

Centre staff are actively engaged in research associated with improving learning in tertiary mathematics, with special emphasis on the secondary/tertiary interface and technology in mathematics education. For more information about the Mathematics Learning Centre go to the website at http://mlc.cqu.edu.au
Contact:
+61 7 4930 9883/Fax +61 7 4923 2440 or email mlc-help@cqu.edu.au

Accommodation

Students looking for accommodation have a number of options. They may opt to flat with friends, board, or rent individual houses. Students in Rockhampton may choose to live on-campus at Capricornia College, and in Mackay, at the Mackay Student Residential Accommodation.

The Australian International Campuses offer a free accommodation referral service to assist international students find suitable accommodation. For more information contact the specific campus.

The International Student Support Officer at CQUniversity Rockhampton assists international students studying at CQUniversity to find accommodation.

Finding student accommodation across the CQUniversity campus network is made easy by the Student Association through its student accommodation referral service.

This service is a comprehensive online accommodation service providing students with the ability to post available accommodation listings and to search online for rental accommodation suitable to their needs and budget. Further information can be obtained online from http://association.cqu.edu.au/ or phone +61 7 4930 9656.

Capricornia College (Rockhampton)

Capricornia College is the residential college of CQUniversity. The College is situated within the CQUniversity Rockhampton grounds on its own landscaped grounds.

Capricornia College provides accommodation for up to 350 male and female students in 12 gender-integrated residential houses. The College operates as an academic residential community of undergraduate and postgraduate members drawn from country and suburban areas throughout Australia as well as many international localities. The College provides a safe, secure, comfortable and supportive environment conducive to the pursuit of academic success, personal development, and community service.

The College is located within a five minute walk of CQUniversity Rockhampton's faculty buildings, library, Commercial Centre, student support services, and the Central Queensland Community Sports Centre.

Admission to the College is available to all CQUniversity students and is by way of an application form which is available from the College or via the College website (www.college.cqu.edu.au/).

The privilege of living in such a vibrant and caring community is dependent upon members embracing certain minimum standards of behaviour and appropriate attitudes that protect the equity, privacy, dignity, and quality of life of others.

Correspondence should be addressed to:

The Principal, Capricornia College
CQUniversity
Rockhampton Qld 4702
Ph: +61 7 4930 9766
Fax: +61 7 4930 6581
Email: capcollege-enquiries@cqu.edu.au
http://www.college.cqu.edu.au/

Student Ombudsman

The Office of the Student Ombudsman for the University is currently part-time, based at CQUniversity Rockhampton (ph +61 7 4923 2066). The Student Ombudsman investigates students' grievances concerning their academic grades, fees and related academic issues, when these have not been resolved by other means. For further information, visit www.cqu.edu.au/ombudsman.

CQUcentral

The Student Contact Centre (SCC) assists students to obtain the necessary support to complete the enrolment process online. The SCC is the first point of contact for all students who do not have access to the internet and/or are experiencing problems or difficulties in the course of conducting their online enrolment transactions. The SCC operators are on hand to assist students in stepping through the enrolment process. Telephone 132786 (free call within Australia) or contact http://contactus.cqu.edu.au.

Student Association Services

Careers

The Student Association provides a comprehensive online student employment referral service, which is a free service for students seeking casual, part-time or holiday work whilst studying. In some instances the Student Association can also facilitate employment for graduates and professional positions.

Students wishing to register with the student employment referral service or to obtain further information visit http://association.cqu.edu.au/ or phone +61 7 4930 9656.

Advocacy Service

Students wishing to use the Student Association's advocacy or representational services should contact the Student Association's Academic, Advocacy and Support Officers servicing the CQUniversity campuses:

Regional campuses:

Mackay +61 7 4940 7413 or mackay-advocacy@cqu.edu.au
Rockhampton / Gladstone / Emerald +61 7 49309161 or association-advocacy@cqu.edu.au
Bundaberg / Noosa Hub +61 7 4150 7013 or bundaberg-advocacy@cqu.edu.au

International campuses:

Brisbane International Campus +61 7 3210 6617 or brisbane-advocacy@cqu.edu.au
Gold Coast International Campus +61 7 5531 3261 or goldcoast-advocacy@cqu.edu.au
Sydney International Undergraduate Campus +61 2 8295 5950 or sydney-advocacy@cqu.edu.au
Sydney International Postgraduate Campus +61 2 9261 3038 or sydney-undergrad@cqu.edu.au
Melbourne International Campus +61 3 9663 2876 or melbourne-advocacy@cqu.edu.au

FLEX students:

CQUniversity Student Assocation (CQUSA) freecall number (within Australia) 1800 804 228 - extension (0) or email assocation-advocacy@cqu.edu.au.

To obtain further information about the Student Association's Academic, Advocacy and Support Services visit the Student Association's website http://association.cqu.edu.au/academic-services/.

Services for Distance Students

The Student Association also provides specialised services for distance education students. Students can freecall 1800 804 228 to access Student Association services. For further information on the full range of services offered for distance education students visit http://association.cqu.edu.au/.