Important Information
Programs
Courses
Residential Schools
International Students
Current Handbook
Glossary
By Course Code:
ACCT AINV ALLH AQUA ARTH ARTS AUDV AVAT BIOH BIOL BIOT BLAR BLCN BLOC BLSV BMED BMSC BOTN BUSN CHEM CHIR CNSL COIS COIT COMM COMT CQUN CREA CULT DGTL DNCE DRMA ECOM ECON EDCU EDEC EDED EDEL EDFE EDHE EDSE EDVT ENAC ENAE ENAG ENAM ENAR ENCO ENEA ENEC ENEE ENEG ENEM ENEP ENEV ENIM ENMG ENML ENMM ENPG ENPO ENRG ENSD ENSE ENTA ENTC ENTE ENTG ENTI ENTM ENTZ ENVH ENVR ESSC EVST FAHE FARM FILM FINC FSEH GENE GEOG GEOH GOVP HIST HLPB HLTH HLTP HMGT HMSC HRMT HUMT IEXC INDG JALC JAPN JAZZ JOUR LAWS LITR LNGC LNGE LOTE MARN MATH MBIO MDWF MEDI MEDS MGMT MMST MNTR MQPR MRKT MUSC NHLT NHPE NURS NUTR OCCT OCHS OLTC ORAL PERF PHRM PHYG PHYS PMSC PODI PPMP PROP PSIO PSYC RAIL RELG SAFE SCIE SKIL SOCL SOWK SPCH SREC STAT SWHS THTR TOUR VART WELF WRIT ZOOLSTAT12049 Total Quality Management & Statistical Process Control (TQM & SPC)
Course details
Total Quality Management (TQM) is an approach that seeks continuous improvement in quality of all processes, products and services of an organisation. It emphasises the understanding of variation, the importance of the customer, and the involvement of all employees of an organisation in pursuit of such improvement. TQM and statistical process control (SPC) have rapidly been adopted in Australian industry as important ways to increase international competitiveness. The course aims to provide students with a knowledge of statistical and other techniques of TQM and SPC, the skills relevant to applying the principles and practices of TQM in industrial, service and government settings, a theoretical and practical understanding of how industries use quality to enhance their international competitiveness, an ability to analyse difficult industrial problems and apply measurement techniques to their solution, and the ability to cooperate effectively within teams. Topics include - Historical perspectives, Fundamental Concepts of TQM, Kaizen, Variation and quality improvement, Technical Tools of TQM and SPC, Implementing TQM, Examination of various models and Sustaining TQM. This course concentrates on the practical application of quality management techniques. Students wishing to understand the quality movement as a modern management philosophy and to learn more about the quality programs especially implementation issues may like to also take the course Quality Management (MGMT19105) offered by the Faculty of Business & Law as a complementary course.
Course at a glance
| Career: | Undergraduate |
| Credit points: | 6 |
| Requisites: | This course has no pre/co-requisites |
| Student Contribution Band: | 2 |
| EFTSL: | 0.12500 |
Course availability
| Term | Campus |
|---|---|
| Term 1, 2005 | FLEX ROK SYD |
Course evaluation reports
Course evaluation results may be accessed using the Course Evaluation application in the My.CQU Portal at http://my.cqu.edu.au
PRINT WARNING - Printed copies of this document or part thereof should not be relied upon as a current reference document. ALWAYS refer to the electronic copy for the latest version.