Study@CQU 2003

Student Support

Student Support

Central Queensland University is committed to providing students with every opportunity not only to achieve success in their study, but also to enjoy their life while at university.

Academic Support

Students may find that they are in need of academic assistance during their program of study. Academic support is provided in a number of ways and students are encouraged to make use of the University’s services.

Tutors may be accessed by way of student noticeboards, and Indigenous students may be eligible for tutoring through the Aboriginal Tutorial Scheme (ATAS) (07 4930 9250 for further details).

Workshops are conducted throughout the year on study skills and techniques (by Counselling, Careers & Health for Australian students; the CQU Language Centre for international students and the Learning Skills Units on the Australian International Campuses).

Communications Learning Centre (CLC)

CQU’s Communications Learning Centre assists HECS eligible students who wish to improve their abilities at written and oral communication in English.

Particular attention is paid to the needs of all first-year students. Students with problems in writing their assignments and reports are strongly encouraged to seek counsel and support from the Centre.

Services are available to students at CQU Gladstone, Bundaberg, Emerald, Mackay, and Rockhampton. The Centre also caters for distance education students by means of facsimile, telephone and email facilities.

Students may book 30 minutes or one hour per week for individual assistance with written or oral expression. The Communications Learning Centre can be contacted on 07 4930 6305. Alternatively visit the website


CQU Bundaberg 07 4150 7067
CQU Emerald 07 4982 2031
CQU Gladstone 07 4970 7249
CQU Mackay 07 4940 7471
CQU Rockhampton 07 4930 6305

Learning Skills Unit (LSU)

The Learning Skills Unit program offered at CQU Australian International Campuses is designed to aid better academic performance by addressing many of the barriers that can limit international students from achieving their academic potential.

The LSU program provides additional tuition to all students during their first year of study in areas such as academic literacy, study skills, presentation skills, and assignment and examination preparation.

CQU Brisbane International Campus 07 3295 1188
CQU Fiji International Campus 679 3313 755
CQU Melbourne International Campus 03 8662 0555
CQU Gold Coast International Campus 07 5552 4933
CQU Sydney International Campus 02 8295 5982

CQU Language Centre Rockhampton (International Students)

The Language Centre at CQU Rockhampton provides a range of support services and courses for international students.

Introductory Academic Program (IAP) is a 5 week full-time intensive hands-on program that is highly recommended for international students undertaking university study in Australia for the first time. The prerequisite for enrolment in this program is unconditional acceptance into a CQU degree program (coursework or research). IAP is offered immediately prior to Terms 2 & 3, and provides students with opportunities to develop proficiency in academic discourse, research skills and study skills to facilitate their success in tertiary study in Australia.

The Language Centre offers two types of support free-of-charge to international students enrolled in degree programs.

The Language Centre also provides pathways for students who do not meet the prerequisites for acceptance into a CQU degree program.

In addition to assisting international students who are enrolled in or aspire to enrol in degree programs, the Language Centre offers courses for:


Ph: 61 7 4930 6422
Fax: 61 7 4930 6321

(CQU's CRICOS Provider Codes: Queensland - 00219C; Sydney - 01315F; Melbourne - 01624D.)

Mathematics Learning Centre

The Mathematics Learning Centre is an academic support centre which provides assistance to students who experience difficulty with the mathematical or statistical components of their program. Diagnostic tests in mathematics to determine areas of weakness, counselling in how to learn mathematics and special preparatory sessions in basic mathematics
are available.

Services and resources available to students include individual assistance, special course support sessions, computer software and written study materials.

Services are provided to students enrolled at CQU Bundaberg, Emerald, Gladstone, Mackay and Rockhampton. Students studying in the distance mode who cannot attend personally are urged to telephone, email or write to avail themselves of the services.

The Centre develops and presents the mathematics component for the Skills for Tertiary Education and Prepatory Studies (STEPS) and Women in Science & Technology (WIST) projects.

The Centre also offers courses in preparatory mathematics on a fee basis and inservice courses in mathematics on a consultative basis.

Centre staff are actively engaged in research associated with improving learning in tertiary mathematics, with special emphasis on the secondary/tertiary interface and technology in mathematics education. For more information about the Mathematics Learning Centre go to the website at and click on Student Information.


CQU Bundaberg 07 4150 7165
CQU Gladstone 07 4970 7308
CQU Mackay 07 4940 7451
CQU Rockhampton 07 4930 9883/Fax 07 4930 6306

Learning Centres

Hands-on help for students of all ages, courses and levels, wherever you live in Queensland.

Learning Network Queensland (LNQ) operates approximately 50 Learning Centres throughout the State, providing learners with the personal, technological and physical assistance needed to ensure successful distance education study.

A trained, part-time coordinator manages each Centre and can help external students with a range of practical services including informed and objective advice on career planning, choosing your courses and entry or enrolment requirements.

The coordinator will even organise social events and celebrations for local students - such as orientation days, graduation ceremonies and student get-togethers as well as study groups and mutual support tutorials.

Most Centres offer the following technological facilities to aid your learning: computers, printers, scanners, Internet, email, fax, photocopiers, TV, VCR, audiographic conferencing and videoconferencing equipment as well as quiet areas for private or group study.

Many Learning Centres offer 24-hour access to computers. You can arrange with your local coordinator to use the room at times that fit in with your lifestyle.

To find the location of your nearest Learning Centre call 1800 177 189 or look for details in the 2003 Distance Education Information Guide.


Students looking for accommodation in CQU’s campus cities have a number of options. They may opt to flat with friends, board, or rent individual houses, or if in Rockhampton, may choose to live on-campus at Capricornia College, and in Mackay, at the Mackay Residential College.

The Australian International Campuses offer a free Accommodation Referral Service to assist international students find suitable accommodation. For more information contact the specific campus.

Finding student accommodation across the CQU Campus Network is made easy by the Student Association through its Student Accommodation Referral Services . This service is a comprehensive online accommodation service providing students with the ability to post available accommodation listings and to search online for rental accommodation suitable to their needs and budget. Further information can be obtained online from

Capricornia College (Rockhampton)

Capricornia College is the residential college of Central Queensland University. The College is situated within the CQU Rockhampton grounds on its own separate, expansive and delightfully landscaped grounds.

Capricornia College provides accommodation for up to 350 male and female students in 12 gender-integrated residential houses. The College operates as an academic residential community of undergraduate and postgraduate Members drawn from country and suburban areas throughout Australia as well as many international localities. The College provides a safe, secure, comfortable and supportive environment conducive to the pursuit of academic success, personal development, and community service.

The College is located within a five minute walk of CQU Rockhampton’s faculty buildings, library, Commercial Centre, student support services, and the Central Queensland Community Sports Centre.

Admission to the College is available to all CQU students. Admission to the College is by way of an application form which is available from the College or via the College website.

The residency fees include 21 meals per week. Both hot and cold meals are provided every day, at breakfast, lunch and dinner. Vegetarian meals are provided as an alternative. Most meals are cafeteria-style, but more formal College, House and Special Dinners are held on a regular basis. Academic gowns are worn to these formal functions.

Each student has their own study/bedroom equipped with desk, chair, built-in wardrobe, bookcase and curtains. All rooms are fully carpeted and fly-screened. Residents are expected to keep their room in a clean and tidy condition. Each residential building has its own toilet/bathroom facilities, laundry and small kitchenette. The study/bedrooms are equipped with private telephones with local, interstate, and overseas access, ‘voice-mail’ facilities and a data connection. Member’s study/bedrooms are cleaned by the College housekeeping staff each week whilst the bathrooms are cleaned daily.

Other College amenities include a well-equipped computer room, television room, barbecue facilities, gymnasium and beach volleyball courts. Regular complimentary College bus services are operated to major shopping centres.

The privilege of living in such a vibrant and caring community is dependent upon Members embracing certain minimum standards of behaviour and appropriate attitudes that protect the equity, privacy, dignity, and quality of life of others.

Fundamental to the College’s charter is the provision of many distinct advantages and opportunities to its Members: academic support services, formal and casual College function/dinners, recreation and social outings/events, extensive pastoral care and
support services.

Each year, the College and CQU jointly sponsor and award numerous scholarships for the recognition of academic achievement, community service and leadership. The Capricornia College Members’ Association (CMA) provides support for the social and sporting life of the College, as well as a democratic voice and advisory function to the Principal.

Correspondence should be addressed to:

The Principal, Capricornia College
Central Queensland University
Rockhampton Qld 4702
Ph: 07 4930 9766
Fax: 07 4930 6581


While not strictly an advocacy agency, the Equity and Diversity Office works closely with academic and other general staff to provide advice to students who may experience difficulties during their course of study. Staff in the Equity and Diversity Office collaborate with teaching staff to ensure inclusive teaching practices. Student enquiries are welcome.

Students may find that they need or would like advice regarding grievances or with understanding University culture and procedures. This service is offered by Counselling Careers and Health (CC&H), the Equity & Diversity Office and the Student Association.

Contact the Equity and Diversity Office to speak to a relevant officer:

CQU Rockhampton 07 4930 9519
CQU Mackay 07 4940 7430
CQU Bundaberg 07 4150 7087
CQU Gladstone 07 4970 7328

Contact Counselling, Careers & Health:

CQU Rockhampton 07 4930 9456
CQU Mackay 07 4940 7414
CQU Bundaberg 07 4150 7043/07 4150 7119
CQU Gladstone 07 4970 7254


Students wishing to utilise the Student Association’s Advocacy or Representational Services should contact the Student Association’s Academic, Advocacy and Support Services Department or the Academic, Advocacy and Support Officers servicing the CQU regional campuses including Mackay 07 4940 7413, Rockhampton/Gladstone/Emerald 07 4930 6513 and Bundaberg/Pomona 07 4150 7059.

Dedicated Academic, Advocacy and Support Officers are also located on CQU International Campuses including Brisbane 07 3210 6617, Gold Coast 07 5531 3261, Melbourne 03 9663 0071 and Sydney 02 8295 5950.

Distance education students wishing to access the Student Association’s Academic, Advocacy and Support Services can utilise the Student Association’s freecall number on 1800 804 228 - extension (0).

To obtain further information about the Student Association’s Academic, Advocacy and Support Services visit the Student Association’s Website or email

Student Ombudsman

The Office of the Student Ombudsman for the University is currently part-time, based at CQU Rockhampton (ph 07 4923 2066). The Student Ombudsman investigates coursework students’ grievances concerning their academic grades, fees, and related academic issues, when these have not been resolved by other means. For further information, visit

Careers Advice

At Central Queensland Campuses students may seek careers advice or help from a number of sources. The Student Association provides a comprehensive online Student Placement Service (SPS), which is a free service for students seeking casual, part-time or holiday work whilst studying. In some instances SPS can also facilitate employment for graduates and professional positions. Some of the positions available have included the following:

Vacation employment and program-related work experience may be provided by employers and is advertised through and facilitated by Rockhampton Counselling, Careers & Health (07 4930 9456) or at individual campus locations.

Major employing organisations visit the campus during the year to interview final year students or take part in group information sessions. Vacancies are advertised on noticeboards, via an electronic mailing list and dedicated websites. Application forms and information brochures are available from Counselling, Careers & Health.

Students, either individually or in groups, are welcome to discuss and explore career prospects with the staff at Counselling, Careers & Health. Careers Counselling staff utilise the Holland’s Careers Assessment tool to assist students and prospective students with deciding on a choice of career and which program of study would be best in order to reach that career goal. Also, throughout the year Careers Workshops are conducted which cover subjects such as career exploration, job search skills, resume writing, covering letters, addressing selection criteria and
interview techniques.

Students can access information on the various careers open to graduates, videos on trainee programs or employment, brochures on public and private sector employers, and much more, in the Careers Library at Counselling, Careers & Health.

Academic staff are also available to advise on methods of entry to the careers in which students are interested. Information on the various alternatives available to graduates regarding postgraduate programs and further study are also available from counselling staff.

Prospective students requiring assistance on program content and course choices for attendance at university are welcome to contact staff. Assistance is also given to students needing information when making application for tertiary study.


CQU Bundaberg 07 4150 7043/4150 7119
CQU Gladstone 07 4970 7254
CQU Mackay 07 4940 7414
CQU Rockhampton 07 4930 9456


CQU’s counselling services, and/or referrals are available at each campus. Staff can assist CQU students with problems or concerns that are disrupting their personal development or academic progress. All contact is confidential.

Referrals to a wide range of services and agencies can be arranged. As well as individual counselling on personal, health, financial, educational and vocational matters, group programs are offered each term. The dates of these programs are advertised. The service is free and confidential.

Campuses have an International Student Advisor to assist with personal, family and study issues.

CQU also provides a chaplaincy service (Rockhampton campus only), which aims to give CQU students and staff opportunities in which to pursue their spiritual and personal development. The chaplaincy service offers referral to representatives of various denominations or religions, spiritual guidance and counselling through workshops and groups.


CQU Bundaberg 07 4150 7043/4150 7119
CQU Gladstone 07 4970 7254
CQU Mackay 07 4940 7414
CQU Rockhampton 07 4930 9456
Rockhampton International Student Advisor 07 4930 9048
CQU Brisbane International Campus 07 3295 1188
CQU Gold Coast International Campus 07 5552 4988
CQU Melbourne International Campus 03 8662 0555
CQU Sydney International Campus 02 8295 5854

Equity & Diversity

Central Queensland University continues to demonstrate its long standing commitment to both student and staff equity through the collaborative and cooperative activities and programs undertaken by the Equity and Diversity Office.

The Equity and Diversity Office emphasises the appreciation of difference and the creation of a safe and just environment for study and employment. This is done by:

While the services of the Equity and Diversity Office can be accessed by all students, the Office is committed to increasing the participation, retention and success rates of students from the DEST designated equity groups:

For information on University policies governing sexual harassment, discrimination and workplace bullying, please contact the Equity and Diversity Office.

Inclusive Language

A publication setting out guidelines for the use of Inclusive Language is available from Equity and Diversity to assist students and staff. The intent of this guide is to ensure that students and staff avoid the use of discriminatory language. The use of inclusive language will enable students and staff to achieve quality educational outcomes. For more information please contact the Equity and Diversity Office.


Financial Assistance

Financial assistance is available to Domestic Australian students in a variety of ways. Loans are available through the Special Assistance for Students Scheme for those students whose study may be affected because of financial difficulties.

Eligibility criteria apply to the loan and an application form, with supporting documentation, must be completed. Loan applications can be made at Rockhampton, Gladstone, Bundaberg and Mackay.

Contact Counselling, Careers & Health:

CQU Bundaberg 07 4150 7043/4150 7119
CQU Gladstone 07 4970 7254
CQU Mackay 07 4940 7414
CQU Rockhampton 07 4930 9456


The Student Association also offers emergency interest-free loans of up to $100. For further information, contact the Student Association’s Academic, Advocacy and Support Services Officer nearest you.


CQU Mackay 07 4940 7413
CQU Emerald 07 4930 6513 / 07 4930 9161
CQU Gladstone 07 4930 6513 / 07 4930 9161
CQU Bundaberg/Pomona 07 4150 7059
CQU Brisbane International Campus 07 3210 6617
CQU Gold Coast International Campus 07 5531 3261
CQU Sydney International Campus 02 9229 1324
CQU Melbourne International Campus 03 9663 0071

Information Technology

The Information Technology Division (ITD) provides Information Technology, Communications and Educational Technology services and support for recognised instructional, research or administrative purposes within the University.

ITD provides the following client services:

ITD is also responsible for the planning, development and support of corporate systems and the physical information and communications technical infrastructure necessary to support CQU core business. Approximately 75 professional, support and administrative staff on campuses at Rockhampton, Bundaberg, Gladstone and Mackay have responsibility for the hardware, software and networking facilities across the University.

The ITD Client Service Centre (CSC) is the coordinated first point of contact for CQU students and staff. The CSC provides frontline support and the interface between clients and ITD technical and specialist staff. Enquiries regarding information technology services or support may be directed to the CSC helpdesk.

The CSC is located on the ground floor of the Ron Young Building (Building 19) at CQU Rockhampton. For walk-in enquiries the CSC is available between 8.45am to 4.45pm weekdays. The CSC is staffed for telephone and email enquiries from 8am until 6pm Monday to Thursday; 8am to 4.45pm Fridays; and 8am to noon Saturdays. Submit your enquiry by telephone on 07 4930 9233, or for the cost of a local call 1300 666 620, or by fax on 07 4930 9254, or by electronic mail to

International students located at off-shore campuses should contact the local student administration/IT support at their operations centre for advice in the first instance.

International students located at the Australian International Campuses at Brisbane, Gold Coast, Sydney and Melbourne should contact the IT helpdesk at their local campus for advice in the first instance.

Further information is also available on the World Wide Web at

Library Services

The CQU Library consists of nine campus libraries located at Planlands (Mackay), Gladstone, Bundaberg, Brisbane, Gold Coast, Sydney, Melbourne, Fiji and Rockhampton. Each campus library provides access to information resources and services that support the programs of the University.

The Library webpage provides a virtual reference desk, whereby staff and students can email queries to a librarian. To view the Library website go to

The collections contain over 260,000 books, software items and videos, which are available for loan. An inter-campus loan service allows students on Central Queensland campuses to obtain material from other Central Queensland campuses.

Distance education students may access resources, attend information literacy classes and borrow material from Central Queensland campus libraries.

CQU Libraries are deposit centres for the Australian Bureau of Statistics, the Australian Bureau of Agricultural and Resource Economics, and Commonwealth Government publications. There are also a number of special collections including Curriculum Materials, Statistics and the Central Queensland Collection.

The Libraries offer a varied program of information literacy education, including orientation tours, generic skills classes and specialised tutorials in accessing and retrieving information.

To obtain further information about any of CQU’s library services call 1300 369 038.

Student Administration

Student Administration is responsible for core administration functions of the University, and is System Owner of the newly implemented PeopleSoft Higher Education Student System. The key functions of the division are: Admissions (Domestic and International), Enrolments and e.rolment (the University online enrolment system), Student Records, System Training, Security Access to PeopleSoft Higher Education, Student Financials, Timetabling and Room Bookings, Examinations and Graduations, with a Call Centre referred to as the Student Service Line, providing over-arching information support and assistance to students in the use of e.rolment.

The division has a primary focus on monitoring and quality control of Student Administration & PeopleSoft Higher Education related system processes throughout the University, including those undertaken by Regional and International Campuses.

Student Service Line

The Student Service Line (SSL) has been established to assist students to complete the e.rolment processes online and/or make Tuition, HECS and/or Student Service Charge payments over the phone via credit card.

The SSL is the first point of contact for all students who do not have access to the web and/or who are experiencing problems or difficulties in the course of conducting their online enrolment transactions.

Students wishing to contact the Student Service Line may do so by telephone: 1300 550 900 ; fax: 07 4923 2100 or

Student Association

The CQU Student Association offers a diverse range of student services specifically designed to support and assist students through their academic life while at CQU.

'Our mission is to ensure that every student member receives the highest quality of student life regardless of geographical location by providing:

without discrimination.'

The aims and objectives of the Student Association are:

Any person who is enrolled as a student in any program at CQU, shall, on payment of the appropriate Student Services Fee, be an Ordinary member of CQU Student Association.

The Student Association is governed by a Board of Directors comprised of elected student representatives from every campus, together with distance education members and a postgraduate appointment. In addition there is one appointment to the Board made by the CQU Council and one made by the Vice Chancellor. In total there are 21 Board Directors, 17 of whom are students including the President who is Chairperson.

During the third term of each year, an election process is undertaken whereby students elect student candidates to the vacant Board positions. The successful candidates take office in January of the following year for a two-year term. The Board elects executive positions such as the President and Vice-President from the Board at the beginning of each year.

The Board of Directors meets on a monthly basis to review Association operations and to formulate Student Association policies. The Student Association has established committees to advise the Board on finance and strategic development matters, student academic and advocacy issues, to gain feedback from student members, to plan and organise student publications and to implement and evaluate sports and recreation activities. All students are encouraged to nominate for a position and to vote at the elections.

The Student Association also represents students on Committees of the University. This function is important as many of the academic procedures, which students have to abide by, are decided at these meetings.

Students who wish to take an active interest in the Student Association, or who have problems, or who just want to see how the Student Association operates, are encouraged to speak with Board representatives or Student Association Staff. Numerous opportunities exist for both on and off-campus students to participate in the affairs of the Association. This participation can range from committee membership to active participation in assisting to organise events and activities. For more information on the above contact the Student Association on 07 4930 9212.

Some of the student support services offered by the Student Association are:

For a comprehensive list of Student Association services to to

Activities organised by the Student Association include Orientation Week, club nights, film nights, band nights, lunchtime events, and cultural and entertainment functions.

The Student Association licenses various food outlets including a refectory at CQU Rockhampton, Mackay, Bundaberg and Gladstone. The Student Association also operates the BirdCage Bar at CQU Rockhampton. The BirdCage Bar is the hub of CQU Rockhampton social activity with live bands and entertainment provided on a weekly basis throughout the year.

The Student Association through the affiliated club network encourages student cultural activity. Affiliated Clubs with the Student Association are supported financially and encouraged at all campuses.

To obtain further information on developing or joining a club or participating in the many sport, recreational and cultural activities visit or email

Student Services Charges for 2003

Student Services Charges are levied to pay for an enhanced range of services and facilities for students which are provided by the Student Association. In general, full-fee-paying students have a services charge incorporated in their tuition fee. HECS-paying students are billed per term by the University for their Student Services Charges. Late fees apply for late payment of the Student Services Charge and student debtors sanctions may be enforced for non-payment.

Students who have paid the appropriate Service Charge are deemed to be members of the Student Association.

Contact: For a comprehensive list of CQU Student Association Staff/Telephone listing visit

CQU Student Association Academic, Advocacy and Support Services

Mackay Academic, Advocacy and Support Office:
07 4940 7413
Rockhampton Academic, Advocacy and Support Office : (Also servicing Gladstone and Emerald campuses, distance education students, postgraduate support)
07 4930 6513/4930 9161
Brisbane International Academic, Advocacy and Support Office: 07 3210 6617
Gold Coast International Academic, Advocacy and Support Office: 07 5331 3261
Sydney International Academic, Advocacy and Support Office: 02 8295 5950
Melbourne International Academic, Advocacy and Support Office: 03 9663 2876

CQU Student Association Board
07 4930 9212
Vice President:
07 4930 9212
Board Director - Internal Mackay:
07 4940 7484
Board Director - Internal Emerald:
07 4987 4679
Board Director - Internal Rockhampton:
07 4930 6527
Board Director - Internal Gladstone:
07 4970 7294
Director- Internal Bundaberg:
07 4150 7059
Co-option Director Brisbane/Gold Coast:
07 3210 6617
Director- Internal Sydney:
02 9229 1324
Director- Internal Melbourne:
03 9639 9452

07 4930 9212
Academic, Advocacy and Support Services Office:
07 4930 6513 / 07 4930 9161
Marketing and Communication Office:
07 4930 6327
Sports, Activities and Events Office:
07 4930 9114
Student Services Office Rockhampton:
07 4930 9656
Campus Student Services Officer Mackay:
07 4940 7443
Campus Student Services Officer Emerald:
07 4987 4679
Campus Student Services Officer Gladstone:
07 4970 7202
Campus Student Services Officer Bundaberg/Pomona:
07 4150 7013
Campus Student Services Officer Brisbane:
07 3210 6617
Campus Student Services Officer Gold Coast:
07 5531 3261
Campus Student Services Officer Sydney:
02 9279 2079
Campus Student Services Officer Melbourne:
03 9663 0071

Student Exchange

CQU offers opportunities for domestic Australian undergraduate students to broaden their study experience by spending a term or a year of study overseas. CQU currently has Student Exchange Programs to Canada, Germany, Japan, Sweden and USA.

To be eligible for consideration to participate in an exchange program, students must be currently enrolled in a full-time on-campus undergraduate program at CQU. At the time of the exchange you must have successfully completed at least one year of full-time study at CQU or if you are a current external undergraduate student, you must have completed at least the equivalent of one year of full-time study. You must have full financial support to cover airfares and living expenses. You must have sound academic achievement.

During the exchange you will remain enrolled at CQU on a full-time basis. As an exchange student you will not be required to pay tuition fees directly to your exchange university. Your HECS contribution for the term/s of the exchange will cover the cost of your tuition whilst you are studying overseas. Austudy payments will continue as long as you study courses within your degree program.

For enquiries, contact the Coordinator, Study Abroad and Exchange Programs, CQU International 07 4930 9724.

Student Mentors

Central Queensland University currently provides a peer support program for all first-year undergraduate internal students (full-time/part-time) studying at Bundaberg, Gladstone, Mackay and Rockhampton campuses. The Student Mentor Program links first- year students to Student Mentors during the first day of the University’s orientation program.

Mentors are more experienced students who can help first-year students to access information about university life and to access services within the University.

Student mentors can help smooth the transition process to university life by providing basic but essential advice regarding studying at Central Queensland University. They can assist students with such things as:

The help received from a CQU Mentor can make a significant difference to a student’s first year at university.

Involvement in the Student Mentor Program is voluntary but the University encourages students to make the most of this student support program during their first year at University. The Student Mentor Program operates from Counselling, Careers and Health.

If students are unable to attend the University’s Orientation program but wish to be linked to a Student Mentor, they should contact:

CQU Rockhampton 07 4930 9542/4930 9456
CQU Bundaberg 07 4150 7043/4150 7119
CQU Gladstone 07 4970 7254
CQU Mackay 07 4940 7414

Student Support - Specific

Distance Education Students

The Division of Teaching and Learning Services (DTLS) is responsible for the educational services and support of all distance education programs offered by CQU.

DTLS distributes study packages to students and provides services and programs to enhance the learning experience. Specifically, the Division organises orientation meetings, acts as a clearing house for assignments, administers audioconferencing and self-directed study groups, prepares and distributes support material such as an information guide and newsletters, administers a student general discussion electronic mail list, provides learning support for students and bridging programs, and acts as an interface between the University and the student. In addition, the Division maintains a close liaison with Learning Network Queensland.

DTLS’s Communication and Support Office is the contact point for general enquiries. The office is located at CQU Rockhampton and is open 8.45 am - 4.45 pm, Monday to Friday except on public holidays. The office can be contacted on 07 4930 9442 (ph) or 07 4930 9722 (fax), or email: Alternatively visit the website at For access to a local campus, contact the office staff at the campus.

The Student Association also provides specialised services for distance education students. Students can freecall 1800 804 228 to access Student Association services such as academic advice and advocacy, a free student diary and other publications, residential school services, and much more.

Aboriginal & Torres Strait Islander Students

Nulloo Yumbah is the Aboriginal & Torres Strait Islander (ATSI) Higher Education Centre at Central Queensland University. The words Nulloo Yumbah mean ‘Our Place’ in the language of the Darumbal people, on whose land the University is built.

Nulloo Yumbah is a place that not only fosters pride in identity and encourages cultural awareness across the University but also adds value to the life of the university in the development of ATSI academic vitality. The Centre aims to:

Nulloo Yumbah staff can be consulted about study programs, academic issues, tutoring, personal, cultural, cadetships, scholarships and vocational and career pathways. Nulloo Yumbah’s main administration hub is located at CQU Rockhampton, with staff located at both CQU Bundaberg and CQU Mackay.

Nulloo Yumbah encourages all Indigenous students to make contact with the Centre and visit our offices in Rockhampton, Bundaberg or Mackay. Distance education students may contact the Centre by telephoning 1800 651 891 (freecall within Queensland) or 07 4930 9250 or e-mail: or fax 07 4930 9692. Visit our website at

International Students

CQU has a large international student population, and provides support in a number of ways for new and continuing students.

CQU International provides a full range of support services to international students studying at CQU Rockhampton or at its international campuses in Brisbane, Gold Coast, Sydney, Melbourne and Fiji.

These services include enquiries and application processing; reception and accommodation services; specialised orientation programs; enrolment, re-enrolment and e.rolment assistance; Overseas Student Health Cover processing for new CQU students; referrals to other services; English language support and support to ROSA (Rockhampton International Student Association).

CQU International student advisers are also available to assist international students and their families in the following ways: help with adjustment and integration with the Australian culture and university life; provision of welfare assistance and support; liaison with academic and other university staff to ensure the smooth progress of international students throughout their programs.

International and domestic students at the Fiji International Campus are advised to contact the Manager, Student Administration on phone 679 3313 755, fax 679 3313 820 or email: for information on specific student services and facilties offered at the Suva, Fiji Campus.


CQU International Rockhampton
Ph: 61 7 4930 9746
Fax: 4930 9803
CQU Brisbane International Campus
Ph: 61 7 3295 1188
CQU Gold Coast International Campus
Ph: 61 7 5552 4988
CQU Melbourne International Campus
Ph: 61 3 8662 0555
CQU Sydney International Campus
Ph: 61 2 8295 5888

(CQU's CRICOS Provider Codes: QLD -00219C; NSW - 01315F; VIC - 01624D.)

Students with Disabilities

The Equity and Diversity Office aims to assist students with disabilties or chronic medical conditions to experience success in their tertiary studies. For access to these services, students will need to contact the Equity and Diversity Office.

The following services and resources are available:

These services may also be available to international students who at present do not fall under the category of a DEST designated target equity group.

Special Examination Arrangements

Staff at the Equity and Diversity Office are available to facilitate special arrangements for formal examinations. These arrangements could include additional time, special equipment or home supervision.

For more information please contact the Equity and Diversity Office:

Study Abroad

Study Abroad at CQU provides international students with academic challenges, diverse cultural experiences and the opportunity for adventure and travel in an exciting and geographically unique country.

The experience obtained is dependent on the campus location chosen.

For example, situated in the northern tropics of Australia, CQU Rockhampton gives easy access to the famous Great Barrier Reef, while to the west, the Australian Outback provides a spectacular showcase of rural life and mining industries, combined with the natural beauty of national parks, Aboriginal art sites and the spectacular scenery of the great outdoors.

Entry to undergraduate Study Abroad courses are available to students who have successfully completed at least one year of full-time university study in their home country, with an acceptable minimum GPA e.g. USA - GPA 2.5.

Students who do not have English as a first language, or have not completed secondary or tertiary study via the medium of English, must also meet our English requirements, i.e. have an equivalent of an overall IELTS band score of 6 (with no individual band score of less than 5) OR a TOEFL score of 550, including a TWE score of 4 (computer based score of 213).

Before students arrive at CQU, coordination between the home university and the appropriate program advisor at CQU ensures that wherever possible, courses taken at CQU will be credited towards a degree program.

At the end of the Study Abroad program, students receive a Certificate of Completion. An official academic transcript is forwarded to the student’s home university.

Innovative programs are offered across the five CQU faculties and provide opportunity to enrol in courses with similar home university content but with an Australian perspective.

Study Abroad services are available at CQU Rockhampton, Mackay, Bundaberg, Gladstone, Emerald, the Central Queensland Conservatorium of Music as well as at CQU’s Australian International Campuses in Brisbane, Gold Coast, Melbourne and Sydney.

Enquiries and applications should be directed to:

Coordinator, Study Abroad and Exchanges, CQU International.
Ph: 61 7 4930 9724
Fax: 61 7 4930 9803

CQU CRICOS Provider Codes: QLD - 00219C; NSW - 01315F; VIC - 01624D

This handbook was correct as at: 16-06-2003

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