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Student Support

CQU is committed to providing students with every opportunity, not only to achieve success in their study, but also to enjoy their life while at university.


Academic Support

Students may find they are in need of academic assistance during their program of study. Academic support is provided in a number of ways and students are encouraged to make use of the University’s services.

Tutors may be accessed by way of student noticeboards, and indigenous students may be eligible for tutoring through the Aboriginal Tutorial Scheme (ATAS) (07 4930 9250 for further details).

Workshops are conducted throughout the year on study skills and techniques (by Counselling, Careers & Health for Australian students and the CQU Language Centre for international students).

Communications Learning Centre (CLC)

CQU’s Communications Learning Centre assists students who wish to improve their abilities at written and oral communication in English.

Particular attention is paid to the needs of all first-year students. Students with problems in writing their assignments and reports are strongly encouraged to seek counsel and support from the Centre.

Services are available to students at CQU Gladstone, Bundaberg, Emerald, Mackay and Rockhampton. The Centre also caters for distance education students by means of facsimile, telephone and email facilities.

Students may book 30 minutes or one hour per week for individual assistance with written or oral expression. The Communications Learning Centre can be contacted on 07 4930 9059. Alternatively visit the website http://www.cqu.edu.au/edserv/undegrad/clc/content/clchome.htm


CQU Bundaberg 07 4150 7067
CQU Emerald 07 4980 7084
CQU Gladstone 07 4970 7249
CQU Mackay 07 4940 7471
CQU Rockhampton 07 4930 9059
CQU Brisbane International Campus 07 3295 1188
CQU Gold Coast International Campus 07 5552 4933
CQU Melbourne International Campus 03 8662 0555
CQU Sydney International Campus 02 8295 5982

Learning Skills Unit (LSU)

CSS, offered at CQU international campuses, is a program designed to aid academic performance by addressing many of the barriers that can limit international students from achieving their academic potential.

The program provides additional tuition to all students during their first year of study in areas such as academic literacy, study skills, presentation skills, and assignment and examination preparation.

CQU Brisbane International Campus 07 3295 1188
CQU Fiji International Campus 679 3313 755
CQU Melbourne International Campus 03 8662 0555

CQU Gold Coast International Campus 07 5552 4933
CQU Sydney International Campus 02 8295 5982

CQU Language Centre (International Students) Rockhampton

The Language Centre at CQU Rockhampton provides a range of support services and courses for international students.

Introductory Academic Program (IAP) is a five-week full-time intensive hands-on program that is highly recommended for international students undertaking university study in Australia for the first time. The prerequisite for enrolment in this program is unconditional acceptance into a CQU degree program (coursework or research). IAP is offered immediately prior to Autumn and Winter Terms, and provides students with opportunities to develop proficiency in academic discourse, research skills and study skills to facilitate their success in tertiary study in Australia.

The Language Centre offers two types of support free of charge to international students enrolled in degree programs.

  • Study Skills Sessions are held weekly at the commencement of Autumn and Winter Terms, and are recommended for students in their first term of study.
  • One-to-one academic support is available year round for students at all levels of study and provides individual assistance with academic writing (assignment or section of thesis) prior to submission for assessment.

The Language Centre also provides pathways for students who do not meet the prerequisites for acceptance into a CQU degree program.

  • Students who need to improve their English language proficiency may enrol in one of four academic preparation programs or in a General English program, depending on their English language level.
  • Students who have not completed high school may be eligible for the Unilearn Foundation Program.
  • The Language Centre is an accredited test centre for the International English Language Testing System (IELTS) and conducts the test three times per year to coincide with university intakes.

In addition to assisting international students who are enrolled in or aspire to enrol in degree programs, the Language Centre offers courses for:

  • students who wish to improve their English language skills for business or personal needs;
  • high school students who intend to further their studies in an Australian high school; and
  • groups of primary, secondary and university students, as well as special interest groups, undertaking study tours comprising English language tuition and cultural/leisure activities.


Ph: 61 7 4930 6422
Fax: 61 7 4930 6321
Email: language-enquiries@cqu.edu.au

(CQU's CRICOS Provider Codes: Queensland -00219C; Sydney - 01315F; Melbourne: 01624D.)

Mathematics Learning Centre

The Mathematics Learning Centre is an academic support centre which provides assistance to students who experience difficulty with the mathematical or statistical components of their program. Diagnostic tests in mathematics to determine areas of weakness, counselling in how to learn mathematics and special preparatory sessions in basic mathematics are available.

Services and resources available to students include individual assistance, special course support sessions, computer software and written study materials.

Services are provided to students enrolled at CQU Bundaberg, Emerald, Gladstone, Mackay and Rockhampton. Students studying in the distance mode who cannot attend personally are urged to telephone, email or write to avail themselves of the services.

The Centre develops and presents the mathematics component for the Skills for Tertiary Education and Prepatory Studies (STEPS) and Women in Science & Technology (WIST) projects.

The Centre also offers courses in preparatory mathematics on a fee basis and inservice courses in mathematics on a consultative basis, and coordinates UNILEARN Mathematics. Graphics calculator learning packages are available.

Centre staff are actively engaged in research associated with improving learning in tertiary mathematics, with special emphasis on the secondary/tertiary interface and technology in mathematics education. For more information about the Mathematics Learning Centre go to the website at http://www.cqu.edu.au/mlc/mlc.htm and click on Student Information.


CQU Bundaberg 07 4150 7041
CQU Gladstone 07 4970 7308
CQU Mackay 07 4940 7451
CQU Rockhampton 07 4930 9883/Fax 07 4930 6306

Learning Centres

There is hands-on help for students of all ages, courses and levels, wherever you live in Queensland.

Learning Network Queensland (LNQ) operates approximately 50 Learning Centres throughout the State, providing learners with the personal, technological and physical assistance needed to ensure successful distance education study.

A trained, part-time coordinator manages each Centre and can help distance education students with a range of practical services including informed and objective advice on career planning, choosing your courses and entry or enrolment requirements.

The coordinator will even organise social events and celebrations for local students­ ­­- such as orientation days, graduation ceremonies and student get-togethers, as well as study groups and mutual support tutorials.

Most Centres offer the following technological facilities to aid your learning: computers, printers, scanners, Internet, email, fax, photocopiers, TV, VCR, audiographic conferencing and videoconferencing equipment, as well as quiet areas for private or group study.

Many Learning Centres offer 24-hour access to computers. You can arrange with your local coordinator to use the room at times that fit in with your lifestyle.

To find the location of your nearest Learning Centre call 1800 177 189 or look for details in the 2002 Distance Education Information Guide.



Students looking for accommodation in CQU’s campus cities have a number of options. They may opt to flat with friends, board, or rent individual houses, or if in Rockhampton, may choose to live on-campus at Capricornia College, and in Mackay, at the Mackay Residential College.

The Student Association provides a comprehensive Accommodation Referral Service for students seeking rental accommodation. Further information can be obtained from the Student Assistance Centre 07 4930 9656 or online


Capricornia College (Rockhampton)

Capricornia College is the residential college of CQU. The College is situated within the CQU Rockhampton grounds on its own separate, expansive and delightfully landscaped grounds.

Capricornia College provides accommodation for up to 350 male and female students in 12 gender-integrated residential houses. The College operates as an academic residential community of undergraduate and postgraduate members drawn from country and suburban areas throughout Australia, as well as many international localities. The College provides a safe, secure, comfortable and supportive environment conducive to the pursuit of academic success, personal development and community service.

The College is located within a five-minute walk of CQU Rockhampton’s faculty buildings, library, Commercial Centre, student support services and the Central Queensland Community Sports Centre.

Admission to the College is available to all CQU students. Priority membership is given to students who are continuing their studies at CQU Rockhampton from other CQU campuses and rural Queensland areas. However, the College is seeking to increase the number of members from other locations within Australia and from overseas. Admission to the College is by way of an application form which is available from the College or via the College website.

The residency fees include 21 meals per week. Both hot and cold meals are provided every day, at breakfast, lunch and dinner. Vegetarian meals are provided as an alternative. Most meals are cafeteria-style, but more formal College, House and Special Dinners are held on a regular basis. Academic gowns are worn to these formal functions.

Each student has their own study/bedroom equipped with desk, chair, built-in wardrobe, bookcase and curtains. All rooms are fully carpeted and fly-screened. Residents are expected to keep their room in a clean and tidy condition. Each residential building has its own toilet/bathroom facilities, laundry and small kitchenette. The study/bedrooms are equipped with private telephones with local, interstate, and overseas access, and ‘voice-mail’ facilities. Member’s study/bedrooms are cleaned by the College housekeeping staff each week whilst the bathrooms are cleaned daily.

Other College amenities include a well-equipped computer room, television room, barbecue facilities, gymnasium and beach volleyball courts. Regular complimentary College bus services are operated to major shopping centres.

The privilege of living in such a vibrant and caring community is dependent upon members embracing certain minimum standards of behaviour and appropriate attitudes that protect the equity, privacy, dignity, and quality of life of others.

Fundamental to the College’s charter is the provision of many distinct advantages and opportunities to its members: academic support services, formal and casual College function/dinners, recreation and social outings/events, extensive pastoral care and support services.

Each year, the College and CQU jointly sponsor and award numerous scholarships for the recognition of academic achievement, community service and leadership. The Capricornia College Members’ Association (CMA) provides support for the social and sporting life of the College, as well as a democratic voice and advisory function to the Principal.

Correspondence should be addressed to:

The Principal, Capricornia College
Rockhampton Qld 4702
Ph: 07 4930 9766
Fax: 07 4930 6581

Mackay Residential College

Students are now able to live on campus at Mackay. The Mackay Residential College is offering students accommodation, and is situated on the CQU Mackay grounds.

The accommodation facility offers private, fully-furnished, air-conditioned rooms with individual telephones, and Internet access, Each room is decorated in a tropical style and has a single bed, desk and lamp, chair and built-in wardrobes.

Each accommodation block has a common room. These are fully-furnished with lounge and dining suites, TV and fully equipped kitchen, including dishwasher, microwave oven and stove. A limited number of rooms are available with an en-suite.

Individual showers and toilets are located in each block. Laundry facilities are available in each block with automatic washing machines, ironing facilities, and clothes driers available.

Students are asked to bring their own bath towels.

All bed linen is supplied and laundered on a weekly basis and individual rooms are serviced weekly. Dinner and breakfast are provided to students seven nights a week and is included in the accommodation fee. Two assistant administrators/tutors live on the premises to ensure adequate supervision and provide advice and informal support for students.

To confirm a place in the Residential College, a non-refundable registration fee is charged, a deposit on two weeks board is required to secure a room, and a fidelity bond is required if your program is eight weeks in length or longer. The bond is refundable in full to the student on payment upon completion of the contracted term of residency, and after all outstanding monies have been paid.

Acceptance as a resident of the College shall not be confirmed until such time as the bond has been paid.

Further information can be obtained from:

Mackay Residential College
PO Box 177 Mackay
Ph: 07 4957 8700
Fax: 07 4957 8240



Students may find that they need or would like advice regarding grievances or with understanding University culture and procedures. This service is offered by both the Student Association and Counselling, Careers and Health(CC&H).

Contact Counselling, Careers & Health:

Ph: 07 4930 9456

Email: helpme@cqu.edu.au

Students wishing to utilise the Student Association’s Advocacy or Representational Services should contact the Student Association’s Academic Services Department, which services CQU Mackay, Emerald, Rockhampton, Gladstone, Bundaberg, the Pomona delivery site and Australian International Campuses at Brisbane and the Gold Coast, on 07 4930 6513. Dedicated Student Association Academic Support Offices are also located at CQU Brisbane (07 3210 6617), CQU Melbourne (03 8662 0555) and Sydney (02 8295 5950).

Distance education students wishing to access these services can utilise the Student Association’s freecall number on 1800 804 228.

Additional information about CQU Student Association’s (CQUSA’s) academic support services are available at http://association.cqu.edu.au/Academic.html or association-appeal@cqu.edu.au


Careers Advice

Students may seek careers advice or help from a number of sources. The Student Association provides a comprehensive Student Placement Service (SPS), which is a free service for students seeking casual, part-time or holiday work while studying. In some instances SPS can also facilitate employment for graduates and professional positions.

To obtain more information or to register with SPS contact the Student Assistance Centre on (07) 4930 9656. Distance education students can utilise the freecall number 1800 804 228 or visit http://association.cqu.edu.au/SPS/

Vacation employment and program-related work experience may be provided by employers and is advertised through and facilitated by Counselling, Careers & Health (07 4930 9456) or at individual campus locations.

Major employing organisations visit CQU during the year to interview final year students or take part in group information sessions. Vacancies are advertised on noticeboards and via an electronic mailing list. Application forms and information brochures are available from Counselling, Careers & Health.

Students, either individually or in groups, are welcome to discuss and explore career prospects with the staff at Counselling, Careers & Health. Careers Counselling staff utilise the Holland’s Careers Assessment tool to assist students and prospective students with deciding on a choice of career and which program of study would be best in order to reach that career goal. Also, throughout the year Careers Workshops are conducted which cover subjects such as career exploration, job search skills, resume writing, covering letters, addressing selection criteria and interview techniques.

Students can access information on the various careers open to graduates, videos on trainee programs or employment, brochures on public and private sector employers, and much more, in the Careers Library at Counselling, Careers & Health.

Academic staff are also available to advise on methods of entry to the careers in which students are interested. Information on the various alternatives available to graduates regarding postgraduate programs and further study are also available from counselling staff.

Prospective students requiring assistance on program content and course choices are welcome to contact staff. Assistance is also given to students needing information when making an application for tertiary study.


CQU Bundaberg 07 4150 7043
CQU Gladstone 07 4970 7254
CQU Mackay 07 4940 7414
CQU Rockhampton 07 4930 9456/07 4930 6360



CQU’s counselling services are available at each campus. Staff at Counselling, Careers & Health assist CQU students with problems or concerns that are disrupting their personal development or academic progress.

Referrals to a wide range of services and agencies can be arranged. As well as individual counselling on personal, health, financial, educational and vocational matters, group programs are offered each term. The dates of these programs are advertised. The service is free and confidential.

CC&H provides an International Student Advisor to assist with personal, family and study issues.

CQU also provides a chaplaincy service, which aims to give CQU students and staff opportunities in which to pursue their spiritual and personal development. The chaplaincy service offers referral to representatives of various denominations or religions, spiritual guidance and counselling through workshops and groups.


CQU Bundaberg 07 4150 7043
CQU Gladstone 07 4970 7254
CQU Mackay 07 4940 7414
CQU Rockhampton 07 4930 9456
International Student Advisor 07 4930 9048
CQU Brisbane International Campus 07 3295 4115
CQU Melbourne International Campus 03 8662 0555
CQU Sydney International Campus 02 8295 5854


Equity & Diversity

CQU has an equity structure which encompasses equal employment opportunity and educational equity. The University is bound by law and committed to a policy of maintaining an environment free from discrimination and harassment. Selection of students for CQU programs (and of staff for employment) is based on criteria independent of characteristics defined as being discriminatory. These include race, cultural or linguistic background, sex, marital status, pregnancy, age and disability.

Procedures for Resolution of Complaints of Discrimination

The policy aims to ensure equality of educational opportunity for all students. A student may take the following action in the event of alleged discrimination, as defined under the Acts, in any aspect of the student’s progression through a program:

  1. Contact the Manager, Equity & Diversity. A student may seek support from any two persons on campus in approaching the Manager, Equity & Diversity. These support persons may be other students, program advisors, counsellors, Student-Staff Liaison Officer or academic staff.
  2. The Manager, Equity & Diversity, will inform the person against whom the complaint has been made of the nature of the complaint and discuss possible ways of resolving the situation.
  3. If there is no satisfactory resolution of the complaint at this stage, the matter will be referred to the Dean of Faculty or Head of Department or Section who, in conjunction with the Manager, Equity & Diversity, will attempt to resolve the matter.
  4. If there is no satisfactory resolution of the complaint at this stage, the matter will be referred to the Vice-Chancellor by the Manager, Equity & Diversity. The Vice-Chancellor, in consultation with the Dean of Faculty and the Manager, Equity & Diversity, will attempt to resolve the matter.
  5. If the complaint is not resolved within the University, the student may, acting for her/himself, refer the matter to the Human Rights and Equal Opportunity Commission or the Queensland Anti-Discrimination Commission.

Sexual Harassment

The University is committed to a policy of maintaining an environment that is free from sexual harassment. Under the Commonwealth Sex Discrimination Act 1984, and Queensland Anti-Discrimination Act 1991, the University is bound by law to ensure members of staff and students are not subjected to sexual harassment.

Each faculty and department possess copies of CQU’s 'Statement of Policy and Procedures for Dealing with Sexual Harassment'.

A number of specially trained staff members have been appointed as advisors on sexual harassment and they will seek to resolve any complaints of sexual harassment by mediation and advice.

No action is taken by an advisor at any time without the consent of the complainant. Any discussions with an advisor are strictly confidential and students are encouraged to seek help and not tolerate unacceptable behaviour.

For more information, read the pamphlets on sexual harassment which are available from the Equity & Diversity Office, Student Association, Counselling, Careers & Health, Library, and Personnel or talk to one of the University’s advisors or the Manager, Equity & Diversity.


CQU Bundaberg 07 4150 7087
CQU Gladstone 07 4970 7328
CQU Mackay 07 4940 7430
CQU Rockhampton 07 4930 9519
CQU Brisbane International Campus 07 3295 1188
CQU Melbourne International Campus 03 8662 0555
CQU Sydney International Campus 02 8295 5854

Non-Sexist Language

Sometimes called gender-neutral or inclusive language, non-sexist language refers to language that includes women and treats men and women equally. It is University policy to encourage the use of non-sexist language by staff and students.

The publication, ‘Just Language’, available from the Equity & Diversity Office will assist students in the preparation of assignments to ensure they are free from gender-biased language. To access this publication go to: http://www.cqu.edu.au/documents/unipol/just_language.htm

The Equity & Diversity Office is based on level one of the Commercial Building, CQU Rockhampton (Ph: 07 4930 9519).


Financial Assistance

Financial assistance is available to students in a variety of ways. Loans are available through the Special Assistance for Students Scheme for those students whose study may be affected because of financial difficulties.

Eligibility criteria apply to the loan and an application form, with supporting documentation, must be completed. Loan applications can be made at Rockhampton, Gladstone, Bundaberg and Mackay.

Contact Counselling, Careers & Health:

CQU Bundaberg 07 4150 7043
CQU Gladstone 07 4970 7254
CQU Mackay 07 4940 7414
CQU Rockhampton 07 4930 9456

Email: helpme@cqu.edu.au

The Student Association also offers emergency interest-free loans of up to $100. For further information, contact the Student Assistance Centre on 07 4930 9287 or 1800 804 228 or association-service@cqu.edu.au


CQU Bundaberg 07 4150 7013
CQU Gladstone 07 4970 7202
CQU Mackay 07 4940 7443
CQU Rockhampton 07 4930 9456



Students at CQU Rockhampton have access to a health service at the Counselling, Careers and Health Centre. To consult the doctor it is necessary to make an appointment by telephoning 07 4930 9456/07 4930 9664.

Any student suffering a recurring condition such as diabetes or asthma, or who is allergic to any drugs or treatment, should make themselves and their condition known to the Centre. It is essential for students to have their own Medicare Card as the doctor will bulk bill. International students should have current Medibank Private Cover. These students will be required to pay cash and make a claim at Medibank when they receive their card.

As health care cards save money when buying certain prescribed medications and x-rays, it is advisable to contact Centrelink to establish eligibility and apply for these.

All medical records are absolutely confidential.


Information Technology

The Information Technology Division (ITD) provides and supports computing and telecommunications facilities on all campuses of the University for teaching, computer-based learning systems, information services, research and administration. Hardware, software and networking facilities are provided throughout the University, with a range of support services offered by ITD staff on each campus. These include a centralised Helpdesk, advisory services and comprehensive documentation.

There are a number of computer laboratories in various locations throughout the University. All of the computers are fully networked and students are provided with email accounts and open access to the Internet.

All members of the University, whether staff, students or other associated individuals or groups, may use the facilities for or in connection with research, educational or administrative functions of the University.

Assistance with problems associated with information technology or telecommunications can be obtained from the ITD Helpdesk. The Helpdesk is located on the ground floor of the Ron Young Building (No.19) at CQU Rockhampton.

The Helpdesk is staffed from 8.00 am to 9.00 pm, Monday to Friday and 8 am to 12 pm Saturday. Requests for assistance or reports of problems can be logged by telephone on 07 4930 9233, or for the cost of a local call 1300 666 620, or by fax on 07 4930 9254, or by electronic mail to helpdesk@cqu.edu.au

ITD publishes an information guide ‘Accessing the Internet and the CQU Computer Networks’ that provides details of the services offered. This and other information is also available on the website at http://www.cqu.edu.au/itd

CQU Sydney, Melbourne, Gold Coast and Brisbane International Campuses have state-of-the-art computer laboratories containing fully networked Pentium computers, many of which have CD-ROM drives. All students have email accounts and access to the CQU network and Internet. Students have access to the computer facilities seven days per week.


Library Services

The CQU library consists of 10 campus libraries located at Planlands (Mackay), Emerald, Gladstone, Bundaberg, Brisbane, Gold Coast, Sydney, Melbourne, Fiji and Rockhampton. Each campus library provides access to information resources and services that support the programs of the University.

The library employs 73 staff (including casual staff) across the campus library network.

The library webpage provides a virtual reference desk, whereby staff and students can email queries to a librarian. To view the library website go to http://www.library.cqu.edu.au

The collections contain over 230,000 books, software items and videos, which are available for loan. An inter-campus loan service allows students on Central Queensland campuses to obtain material from other CQU campuses.

Distance education students may access resources, attend information literacy classes and borrow material from regional campus libraries, under the conditions laid down by the campus librarians.

CQU libraries are deposit centres for the Australian Bureau of Statistics, the Australian Bureau of Agricultural and Resource Economics and Commonwealth Government publications. There are also a number of special collections including Curriculum Materials, Statistics and the Capricornia Central Queensland Collection.

The libraries offer a varied program of information literacy education, including orientation tours, generic skills classes and specialised tutorials in accessing and retrieving information.

To obtain further information about any of CQU’s library services call 1300 369 038.


Student Administration

Student Service Line

The Student Service Line (SSL) assists students to obtain the necessary support to complete the e.rolment process online. The SSL is the first point of contact for all students who do not have access to the web and/or are experiencing problems or difficulties in the course of conducting their online enrolment transactions. The majority of calls will be transferred to relevant staff in the Faculties, divisions and specialist areas for management and resolution. The SSL operators are on hand to assist students in stepping through the e.rolment process.

Students wishing to contact the Student Service Line may do so by telephone: 1300 550 900; fax: 07 4923 2100 or email: prerolment@cqu.edu.au


Student Association

The CQU Student Association offers a diverse range of student services specifically designed to support and assist students through their academic life while at CQU.

'Our mission is to ensure that every student member receives the highest quality of student life regardless of geographical location by providing:

  • representation
  • academic support
  • welfare support
  • activities
  • services
  • information

without discrimination.'

The aims and objectives of the Student Association are:

  • to promote the interests of all students of the University both within and outside the University;
  • to represent the views of the students of the University to persons and groups within and outside the University;
  • to provide academic services, amenities and facilities to individual students and groups of students as its members determine;
  • to examine, recommend and negotiate improvements, wherever possible, on matters concerning the welfare of students of the University;
  • to encourage students to participate in educational, cultural, social, sporting and recreational activities;
  • to join with the University in providing such cultural, sporting, recreational, social, commercial and welfare amenities and services to students as its members determine.

Any person who is enrolled as a student in any program at CQU, shall, on payment of the appropriate Student Services Fee, be an Ordinary member of CQU Student Association.

The Student Association is governed by a Board of Directors consisting of 21 board members, 18 of whom are students including the President who is Chairperson.

Vacant Board positions are filled by popular ballot during the third term of each year. The successful candidates take office in January of the following year for a two-year term. The Board elects executive positions such as the President and Vice-President from the Board at the beginning of each year.

The Board of Directors meets on a monthly basis to review Association operations and to formulate Student Association policies. The Student Association has established committees to advise the Board on finance and development matters, to gain feedback from student members, to plan and organise student publications and to implement and evaluate sports and recreation activities. All students are encouraged to nominate for a position and to vote at the elections.

The Student Association also represents students on CQU Boards and other Committees. This function is important as many of the academic procedures, which students have to abide by, are decided at these meetings.

Students who wish to take an active interest in the Student Association, or who have problems, or who just want to see how the Student Association operates, are encouraged to speak with Board representatives or Student Association Staff. Numerous opportunities exist for both on and off-campus students to participate in the affairs of the Association. This participation can range from committee membership to active participation in assisting to organise events and activities. For more information on the above contact the Student Association on 07 4930 9212.

Activities organised by the Student Association include Orientation Week, film nights, band nights, lunchtime events, and cultural and entertainment functions.

Some of the other support services and facilities offered by the Student Association are:

  • dedicated support for distance education, international and postgraduate students;
  • academic support services for students with problems in academic progress or discipline;
  • emergency loans;
  • free legal advice service;
  • past exam papers;
  • student publications such as the student diary, campus newsletters, student wall planner and student newspapers;
  • student discount booklets;
  • student academic and sporting scholarship;
  • second-hand textbooks referral service;
  • student placement referral service; and
  • student accommodation referral service.

For a comprehensive list of Student Association services go to http://association.cqu.edu.au

The Student Association licenses various food outlets including a refectory at CQU Rockhampton, Mackay, Bundaberg and Gladstone. The Student Association also operates the BirdCage Bar at CQU Rockhampton. The BirdCage Bar is the hub of CQU Rockhampton social activity with live bands and entertainment provided on a weekly basis throughout the year.

The Student Association through the affiliated club network encourages student cultural activity. Affiliated Clubs with the Student Association are supported financially and encouraged at all campuses. To obtain further information on developing or joining a club or participating in the many sport, recreational and cultural activities visit http://association.cqu.edu.au or email association-sport@cqu.edu.au

Student Services Charges for 2002

Student Services Charges are levied to pay for an enhanced range of services and facilities for students which are provided by the Student Association. In general, full-fee-paying students have a services charge incorporated in their tuition fee. HECS-paying students are billed per term by the University for their Student Services Charges. Late fees apply for late payment of the Student Services Charge and student debtors sanctions may be enforced for non-payment.

Students who have paid the appropriate Service Charge are deemed to be members of the Student Association.

Contact: For a comprehensive list of CQU Student Association Staff/Telephone Listing visit: http://association.cqu.edu.au/about/phone.html

CQUUSA President: 07 4930 6570
CQUSA Board of Directors: 07 4930 6527
Administration/enquiries: 07 4930 9212
Academic Support Office: 07 4930 9316
Postgraduate Support: 07 4930 9161
Distance Education Office:1800 804 228
Student Assistance Centre: 07 4930 9656
Sports, Clubs and Events Office: 07 4930 9114
Campus Coordinator Mackay: 07 4940 7413
Campus Coordinator Emerald: 07 4987 4679
Campus Coordinator Gladstone: 07 4970 7202
Campus Coordinator Bundaberg: 07 4150 7013
Campus Coordinator Brisbane International Campus: 07 3210 6617
Campus Coordinator Gold Coast International Campus: 07 5531 3261
Campus Coordinator Melbourne International Campus: 03 8662 0555
Campus Coordinator Sydney International Campus: 02 8295 5950


Student Exchange

CQU offers opportunities for undergraduate students to broaden their study experience by spending a term or a year of study overseas. CQU currently has Student Exchange Programs to Canada, Germany, Japan, Sweden and USA.

To be eligible for consideration to participate in an exchange program, students must be currently enrolled in a full-time, on-campus, undergraduate program at CQU. At the time of the exchange you must have successfully completed at least one year of full-time study at CQU or if you are a current distance education undergraduate student, you must have completed at least the equivalent of one year of full-time study. You must have full financial support to cover airfares and living expenses. You must have sound academic achievement.

During the exchange you will remain enrolled at CQU on a full-time basis. As an exchange student you will not be required to pay tuition fees directly to your exchange university. Your HECS payment, which you are required to pay to CQU, will cover the cost of your tuition whilst you are studying overseas. Austudy payments will continue as long as you study courses within your degree program.

For enquiries, contact the Coordinator, Study Abroad and Exchange Programs, CQU International 07 4930 9724.


Student Mentors

CQU currently provides a peer support program for all first-year undergraduate on-campus students (full-time/part-time) studying at CQU Bundaberg, Gladstone, Mackay and Rockhampton. The Student Mentor Program links first- year students to Student Mentors during the first day of the University’s orientation program.

Mentors are more experienced students who can help first-year students to access information about university life and to access services within the University.

Student mentors can help smooth the transition process to university life by providing basic but essential advice regarding studying at CQU. They can assist students with such things as:

  • finding their way around campus;
  • how to understand lecture timetables and the examination process;
  • how to access the library, computers, and other services provided by CQU; and
  • how to obtain relevant information about all aspects of university life.

The help received from a CQU Mentor can make a significant difference to a student’s first year at university.

Involvement in the Student Mentor Program is voluntary, but the University encourages students to make the most of this student support program during their first year at University. The Student Mentor Program operates from Counselling, Careers and Health.

If students are unable to attend the University’s Orientation program but wish to be linked to a Student Mentor, they should contact:

CQU Rockhampton 07 4930 9542
CQU Bundaberg 07 4150 7043
CQU Gladstone 07 4970 7254
CQU Mackay 07 4940 7414
CQU Brisbane 07 3210 6617
CQU Sydney 02 8295 5950


Student Support - Specific

Distance Education Students

The Division of Teaching and Learning Services (DTLS) is responsible for the educational services and support of all distance education programs offered by CQU.

DTLS distributes study packages to students and provides services and programs to enhance the learning experience. Specifically, the division organises orientation meetings, acts as a clearing house for assignments, administers audioconferencing and self-directed study groups, prepares and distributes support material such as an information guide and newsletters, administers a student general discussion electronic mail list, provides learning support for students and bridging programs, and acts as an interface between the University and the student. In addition, the Division maintains a close liaison with the Learning Network Queensland.

DTLS’s Communication and Support Office is the contact point for general enquiries. The office is located at CQU Rockhampton and is open from 8.45 am to 4.45 pm, Monday to Friday except on public holidays. The office can be contacted on 07 4930 9442 or fax 07 4930 9722, or email dtls-enquiries@cqu.edu.au. Alternatively visit the website at http:www.dtls.cqu.edu.au For access to a local campus, contact the office staff at the campus.

The Student Association also provides specialised services for distance education students. Students can freecall 1800 804 228 to access Student Association services such as academic advice and advocacy, a free student diary and other publications, residential school services, and much more.

Indigenous Students

Nulloo Yumbah is the Indigenous Higher Education Centre at CQU. The words Nulloo Yumbah mean 'Our Place' in the language of the Darumbal people, on whose land the University is built.

Nulloo Yumbah is a place that fosters pride in identity and encourages cultural awareness across the University. The Centre aims to:

  • increase indigenous people’s access and entry to the full range of award programs at CQU;
  • assist indigenous students to achieve their full potential in their studies and chosen careers;
  • represent the interests of indigenous people at CQU;
  • encourage research on a wide range of issues relating to indigenous people; and
  • facilitate a more inclusive and affirming environment for indigenous peoples at CQU.

Nulloo Yumbah staff can be consulted about study programs, tutoring, personal, cultural and academic issues, cadetships, scholarships and vocational and career pathways.

Nulloo Yumbah’s main administration hub is located at CQU Rockhampton, with support personnel located at both CQU Bundaberg and CQU Mackay.

Nulloo Yumbah encourages all indigenous students to make contact with the Centre and visit our offices in Rockhampton, Bundaberg or Mackay. Distance education students may contact the Centre by telephoning 1800 651 891 (freecall within Queensland) or 07 4930 9250 or e-mailing: nullooyumbah@cqu.edu.au or faxing 07 4930 9692. Visit the website at http://www.cqu.edu.au/nullooyumbah/

International Students

CQU has a large international student population, and provides support in a number of ways for new and continuing students.

CQU International provides a full range of support services to international students studying at CQU Rockhampton or at its international campuses at Brisbane, Gold Coast, Sydney, Melbourne and Fiji.

These services include enquiries and application processing; reception and accommodation services; specialised orientation programs; enrolment, re-enrolment and e-rolment assistance; Overseas Student Health Cover processing for new CQU students; referrals to other services; English language support and support to ROSA (Rockhampton International Student Association).

CQU International student advisors are also available to assist international students and their families in the following ways: help with adjustment and integration with the Australian culture and university life; provide welfare assistance and support; and liaise with academic and other university staff to ensure the smooth progress of international students throughout their programs.


CQU International Rockhampton
Ph: 61 7 4930 9746
Fax: 4930 9803
Email: international-enquiries@cqu.edu.au
CQU Brisbane International Campus
Ph: 61 7 3295 1188
CQU Gold Coast International Campus
Ph: 61 7 5552 4988
CQU Fiji International Campus
Ph: 679 3313 755
CQU Melbourne International Campus
Ph: 61 3 8662 0555
CQU Sydney International Campus
Ph: 61 2 8295 5950

(CQU's CRICOS Provider Codes: Queensland -00219C; Sydney - 01315F; Melbourne: 01624D.)

Students with Disabilities

CQU is committed to creating an environment that will increase the opportunities for people with disabilities to undertake study. If a student has a disability or a chronic medical condition which will impact on their ability to study, the Equity & Diversity Office provides services and resources through the role of the Disability Liaison Officer. Students do not have to be on a Disability Support Pension to be eligible to access services.

For access to these services, students will need to register with the Equity & Diversity Office. Registration forms are located:

  • in the 2002 Enrolment Guide;
  • at Student Administration (all campuses);
  • at the Equity & Diversity Office (CQU Rockhampton); and
  • with campus Equity & Diversity Contact Officers.

Both new and continuing students are required to complete the registration form. When the Equity & Diversity Office receives the registration form, a confidential interview will be arranged with the Disability Liaison Officer. This interview will be by telephone for students unable to access CQU Rockhampton.

The following services and resources are available:

  • Consultation with Disability Liaison Officer on how your needs can best be met.
  • Exam arrangements for students who are concerned that they will be unduly disadvantaged because of their disability.
  • A time-out room (Rockhampton) which provides a comfortable and quiet place for students to rest, or administer medication (The Re-Charge Room);
  • An Equity Student Recreation Club (Rockhampton) is active on campus;
  • The Disability Resource Officer is available to assist you with advice on adaptive technology as appropriate;
  • Parking permits for accessible parking on campus.
  • Advice or assistance to liaise with lecturers and other university staff;
  • 24-hour access to Disability Access Centre which has computer equipment (including voice activated computer) available for students at CQU Rockhampton;
  • Equipment and resources available to students who may require use of electric scooters, laptop computers, tape recorders, hearing loops, dictaphone, ergonomic chairs, telephone typewriter, folding ramp, brailling, tilt boards, foot stools or magnifiers. Any other equipment would be discussed at interview; and
  • Participation assistance can be provided through the use of scribes, notetakers, readers and research assistants.

The following codes are used to describe disability type:

  • DO1 - Hearing: people who are deaf or hearing impaired.
  • DO2 - Learning: people who have a learning disability which affects reading, writing, speaking or listening skills.
  • DO3 - Mobility: people who require access via lifts and/or ramps (eg wheelchair users and people with chronic pain.)
  • DO4 - Vision: people who are blind or vision impaired.
  • DO5 - Medical: for example, diabetes, epilepsy, asthma, psychiatric disability, chronic pain, lupus syndrome or other related conditions, heart disease, back injury, transplant surgery. This list is not exhaustive, and students are encouraged to enquire if they feel they may be eligible.
  • DO6 - Other: any other impairment which is not represented above.

If a student considers that their disability will not impact on their ability to study it may still be an advantage to register with the Equity & Diversity Office should the disability be episodic, or your circumstances be subject to change.

A disability will not exempt you from completing any part of the course’s assessment criteria; however, the format of such assessment may be redesigned where appropriate to ensure equity for individual students with disabilities.

Special Examination Arrangements

The special arrangements for formal examinations (SAFE) seek to ensure the necessary accommodation for students with disabilities by involving the student, lecturer and Disability Liaison Officer in the relevant processes.

Special arrangements could include additional time, special equipment or home supervision. A formal committee of Academic Board has been established to deal with special arrangements for formal examinations for students with disabilities.

Students are advised to contact the following staff if they have any further questions:

Disability Administrative Officer

CQU Rockhampton 07 4930 6392

Equity Contact Officers

CQU Bundaberg 07 4150 7087
CQU Gladstone 07 4970 7328
CQU Mackay 07 4940 7430

Facilities are campus specific, but most campuses are equipped with a computer room and a refectory.

Many of CQU’s campus buildings are newly built, and contain state-of-the-art teaching equipment available to both on and off-campus students.


Study Abroad

Study Abroad at CQU provides international students with academic challenges, diverse cultural experiences and the opportunity for adventure and travel in an exciting and geographically unique country. Situated in the northern tropics of Australia, CQU Rockhampton gives easy access to the famous Great Barrier Reef, while to the west, the Australian Outback provides a spectacular showcase of rural life and mining industries, combined with the natural beauty of national parks, Aboriginal art sites and the spectacular scenery of the great outdoors.

Entry to undergraduate Study Abroad courses are available to students who have successfully completed at least one year of full-time university study in their home country, with an acceptable minimum GPA e.g. USA - GPA 2.5.

Students who do not have English as a first language, or have not completed secondary or tertiary study via the medium of English, must also meet our English requirements, i.e. have an equivalent of an overall IELTS band score of 6 (with no individual band score of less than 5) OR a TOEFL score of 550, including a TWE score of 4 (computer based score of 213).

Before students arrive at CQU, coordination between the home university and the appropriate program advisor at CQU ensures that wherever possible, courses taken at CQU will be credited towards a degree program.

At the end of the Study Abroad program, students receive a Certificate of Completion. This is presented at an official function and celebration lunch. An official academic transcript is forwarded to the student’s home university.

Innovative programs are offered across the five CQU faculties and provide opportunity to enrol in courses with similar home university content but with an Australian perspective.

Study Abroad services are available at CQU Rockhampton, Mackay, Bundaberg, Gladstone, Emerald, the Central Queensland Conservatorium of Music, as well as at CQU’s Australian International Campuses in Brisbane, Gold Coast, Melbourne and Sydney.

Enquiries and applications should be directed to:

Coordinator, Study Abroad and Exchanges, CQU International.
Ph: 61 7 4930 9724
Fax: 61 7 4930 9803
Email: studyabroad-enquiries@cqu.edu.au
Web: http://www.international.cqu.edu.au

Central Queensland University Handbook
This handbook was correct as at: 07-May-2002

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